FAQs

Frequently asked questions
What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro, and Shop Pay. All transactions are processed securely in Australian Dollars (AUD).
Is my payment information safe?

Yes! All payments are encrypted and processed by certified third‑party providers that comply with the highest Australian industry standards.
Do you ship outside Australia?

Currently, we ship within Australia only.
How much does shipping cost?

Shipping is completely free on all Australian orders — no hidden fees, no extra charges.
When will I get my refund?

Orders are processed within 1–3 business days, then delivered within 5–7 business days. In total, you can expect your package within 6–10 business days.
Which carriers do you use for delivery?

We ship with trusted Australian carriers, including Australia Post, StarTrack, and Sendle, to ensure safe and reliable delivery.
How can I track my order?

Once your order ships, you’ll receive an email with a tracking number. You can track your parcel through our Track My Order page on the website.
How long do I have to return a product?

You have 30 days from the date of receipt to return your item for a refund or exchange.
Who pays for return shipping?
  • If your item is defective, damaged, incorrect, or not as described, we’ll cover the return shipping costs and provide a prepaid label.
  • If you simply change your mind or ordered the wrong item, you will cover the return shipping costs.
How do I start a return?

Email us at info@theniomi.com with your order number and reason for return. We’ll send instructions and, if applicable, a prepaid return label.
When will I get my order?

Refunds are processed within 7 business days after we receive and inspect the returned item.
Can I exchange an item?

Yes! You can request an exchange within 30 days of receiving your order. If the exchange is due to a defective, damaged, or incorrect product, we cover shipping costs. Otherwise, you will handle the return shipping.
Can I cancel my order?

Yes, you can cancel your order before it ships by contacting us at info@theniomi.com. If it has already shipped, you’ll need to follow our return process.

Contact us

Contact Information

We’re here to help with any questions or concerns you may have. Reach out to us and we’ll respond as quickly as possible.

Company name: The Niomi
Company number: 16571317
Address: 1 Coldbath Square, London, EC1R 5HL, United Kingdom
Email: info@theniomi.com
Phone: +61255656420

Opening Hours (Sydney AEST):
Monday to Friday: 8:00 AM – 5:00 PM
Saturday: 12:00 PM – 5:00 PM
Sunday: Closed